07415 452722 office@fresherhomescleaning.com Mon–Fri 08:00–17:00 · Sat 10:00–14:00

Privacy Policy

How we collect, use and protect your personal information.

Template notice: this is a starting-point privacy policy. Please review it (ideally with a legal adviser) and confirm it reflects your actual data practices before publishing. Last updated: July 2026.

This Privacy Policy explains how Fresher Homes Cleaning Ltd (“we”, “us”, “our”) collects and uses your personal data when you use our website or services. We are the data controller for the purposes of UK GDPR.

1. Who we are

Fresher Homes Cleaning Ltd, 19 Llanover Road, London SE18 3ST. Company No. 14827689. Email: office@fresherhomescleaning.com · Phone: 07415 452722.

2. Information we collect

  • Contact details you provide (name, email, phone, address) via our quote, booking or contact forms.
  • Details about the cleaning service you request (property type, date, notes).
  • Basic technical data (e.g. anonymised analytics about how the site is used).

3. How we use your information

  • To respond to your enquiry and provide a quote.
  • To arrange, deliver and manage your cleaning service.
  • To contact you about your booking and, where you’ve agreed, occasional offers.
  • To improve our website and services.

4. Legal basis

We process your data to take steps at your request before entering a contract and to perform that contract, for our legitimate interests in running our business, and with your consent where required (e.g. marketing, non-essential cookies).

5. Sharing your data

We only share data where necessary — for example with the cleaner assigned to your job, or with service providers (such as email or hosting) who process data on our behalf. We do not sell your personal data.

6. Cookies

Our site uses essential cookies to function and, with your consent, analytics cookies to understand usage. You can manage cookies via the banner and your browser settings.

7. Data retention

We keep your data only as long as needed to provide our services and meet legal/accounting obligations, then securely delete it.

8. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict your data, to object to processing, and to data portability. To exercise these, email us. You may also complain to the ICO (ico.org.uk).

9. Changes

We may update this policy from time to time; the latest version will always appear on this page.

Questions? Contact us at office@fresherhomescleaning.com.